Frequently Asked Questions

Is Your Site Secure?
Yes. We offer the latest in security. Please visit our Payment and Security page to learn more. Remember, you can always order over the phone if you feel safer.

What comes with your Racks?
Our racks are usually complete assemblies which include inner tie rod ends and the new boots already attached, unless otherwise noted. This is often referred to as a 'long' rack. This is a big advantage for installation because it is the easiest way to install the part. They do not include outer tie rod ends. If you need to replace the outer tie rod ends, please give us a call. We may have them available.

Can I replace this part myself? Do you provide support?
Yes, you can install. Visit our Install section for more info.

Do you match prices?
The Steering Store actively works to be aggressive in pricing. We know there are competitors out there who sell cheaper, but it's really not cheaper if you have to reinstall the part because it is defective. Defective rates in the remanufactured industry often run at 60% or higher for some companies.

The Steering Store is a leader in quality control to ensure one of the lowest defect rates in the industry. We guarantee our products and offer a limited lifetime warranty.

We know the most important thing is to have your car working and back on the road. If a part is defective it can cost you dramatically in car rental fees, lost time and shipping costs. The Steering Store guarantees our parts and will pay shipping on defective parts in the US. Ask for The Steering Store by name, always the best value in the long run.

We are currently offering Free Shipping! We offer discounts to automotive professionals and we are always running specials. Contact us to learn more.

What is Remanufactured?
Remanufactured is a better way of replacing automotive parts. Anytime you see something that has a core charge or exchange price associated with it you know you are buying remanufactured parts. (The 'core' is the industry term used to describe the part that is currently in the car and not working correctly) Remanufacturing has grown in popularity as remanufacturers have become better at what they do and as testing equipment has become more advanced. With today's technology we can often rebuild parts better than the new ones from the factory because we know where trouble spots might be and are able to fix them before they leave the shop.

Much like coke cans and bottles have deposits on them because they can be recycled, the core you have can usually be remanufactured and then sold again. By sending us your old part we are able to dramatically lower the cost of components and save you money. Recycling old cores is also an environmentally friendly way to save money. Each of our products ship with everything you need to send the core back, including the box, labels and prepaid shipping. Once we receive your core we will remove the deposit from your credit card. See the Core Policy page to find out more.

The only difference between remanufactured and new is the price. New parts can cost thousands of dollars, but because many parts only need minor fixes to work properly, the concept of remanufactured has become very popular. All of our parts are completely remanufactured and have a full warranty, which you won't find on new parts. Visit our Products section to learn more.

Their is also a difference between used, rebuilt, refurbished, repaired, reconditioned, overhauled, replacement, OEM, aftermarket and new. Do not be fooled by the term used, but rather find out what they do with the part. The Steering Store's parts are completely disassembled, cleaned and checked. Only cores that meat the toughest requirements will go on. We replace seals, bushings, and bearings. Then we reassemble and test the system on advanced machines. Our unsurpassed quality is why we can offer a lifetime warranty on our parts.

***Visit our Core Policy Page to learn more***

What about new?
Usually we stock or can get an aftermarket or new part if you require. We do strongly recommend Remanufactured parts because of the cost savings, environmental impact, and high quality.

What is the deal with the core? Why am I being charged a deposit?
The core you have can usually be remanufactured and then sold again. By sending us your old part we are able to dramatically lower the cost of components and save you money. Recycling old cores is also an environmentally friendly way to save money. Each of our products ship with everything you need to send the core back, including the box, labels and prepaid shipping. Once we receive your core we will refund the deposit to your credit card. See the Core Policy under the company section.

I went through your categories and you don't have my part?
The site lists many applications of Steering racks and gearboxes. Many of our other parts are not available online yet. Give us a call or email to look it up for you.

I want my car part remanufactured, can you do that?
Sure, no problem. Give us a call to find out more. Turnaround is quick, most parts can be rebuilt in a a day or two. Some parts can do up to a week to get it back to you. Give us a call and we will let you know.

The part you sent doesn't work?
The Steering Store has excellent support. Check the troubleshoot section and give us a call and we'll determine the appropriate course of action.

What about CV Drive axles, Power Steering Pumps, Transmissions, and other parts?
We currently do not offer these products online but will be adding in the future. Give us a call to get info or buy these products.