Warranty & Return Information

All uninstalled parts are returnable. See below for full rules and details. If you purchased the wrong part, you can return it, or even better we will help you find the correct part and send it out promptly. If you believe the part is defective or misshipped, we will help figure out the issue and swiftly send you a replacement part. Customer service agents are available 5 days a week to help with all issues, feel free to contact us with any questions. We stand behind our parts and are here to help!

Procedure

All unused and uninstalled parts can be returned. Returns must be received by us within 30 days of invoice date. Please open this page (click here), complete the form and return to us. You will lose shipping (actual shipping charges if you got free shipping - typically $10-$20) and there will be a Restocking Fee of 15% ($10 minimum). We do not require a return authorization (RMA/RGA), as long as the instructions below are followed.

Returns that do not include the return form are not accepted. Please include in box. You are responsible for paying for the return shipment and insuring the package. Please keep your tracking information; this is your proof of return.

Returns MUST come to our San Diego warehouse. The address is on the Return Form. We ship out of numerous warehouses to get the parts to you faster, but returns are processed through the San Diego warehouse. Parts returned to other warehouses will not be refunded.

Installed Parts & Warranties

Installed parts are never returnable. Installed is defined as any attempt at installation. Regardless of fault or reason, a refund will not be issued. Your only option is to check if part is under warranty.

If this is a defective issue, please refer to the warranty information below. It is our policy to replace defective parts. If you have a problem with an installed part, please check if the part is under warranty and view the complete terms of warranty. If you return an uninstalled, wrong or mis-shipped item, it will be treated as a standard return. Installed parts cannot be returned for credit.

Follow-Up

All refunds are processed within 2-3 weeks of us getting the part. Refunds are automatically refunded to your credit card. It is best to check your credit card statement for the refund. Please do not call to check the status of your return as we will not have the information until it is on your credit card. If you have not received the refund after three weeks, please contact us with your tracking number and credit card statement. We will need that to open a claim.

Here is the legal version:

THE STEERING STORE (hereinafter called SS), warrants to the original purchaser, that each remanufactured auto part sold by SS shall be free, under normal use, from any defects in material and/or workmanship, subject to the following terms and conditions:

DEFINITIONS: AUTO PART: As used herein, the term auto part shall mean: a remanufactured auto part supplied by SS.

TERMS: 1. Unless otherwise noted on original invoice, the auto part warranty term shall be the 24 months for rack and pinion and for 12 months on steering gearboxes and pumps. At no time shall this be for a term of less than 12 months. The warranty is not transferable. 2. In the case of a drive axle or rack & pinion auto part, the boot warranty term shall be 6 months from the documented date of installation.

AUTHORIZED REPAIR: All repairs and/or replacements covered by this warranty must be authorized by SS prior to making any repairs. Payments will not be made for any unauthorized repairs and/or replacements. 2.THE STEERING STORE supplied Rack and Pinion, Steering Gear Box or power steering pump shall have a maximum limit of $350.00 over the life of the warranty. 3. THE STEERING STORE supplied automatic transmissions shall have a maximum limit of $500.00 over the life of the warranty.

STANDARDS: Subject to limitations contained herein, SS at its option, shall repair or replace the auto part within the warranty term subject to SS's approval, without charge to the owner/user.

LIMITATIONS: This warranty applies only to the auto part supplied by SS. This warranty shall not apply to, or include any of the following: 1. Repair or replacement required as a result of any accident, misuse, road hazard, tampering or disassembly. 2. Any SS auto part used for competition or related purposes. 3. Any SS auto part used on an off-road or fleet vehicle. 4. Any SS auto part which has been repaired or remodeled by any person other than an authorized installer, or to which any device or accessory not conforming to O.E.M. specifications have been installed. This includes but shall not be limited to any modification of vehicle through replacing a steering gear box with a rack and pinion assembly 5. Any SS auto part on which the periodic maintenance services required by the original manufacturer have not been performed. 6. Any SS auto part failing as a result of failure to replace a different faulty component or failure to flush power steering system thoroughly before installation. 7. Warranty shall not apply to ANY repairs and/or replacements not authorized by SS.

LIMITED LIABILITY: The liability of SS under this warranty is limited solely to the repair or replacement of the defective parts. This is a parts warranty only. SS shall not be liable for any incidental, special, consequential, or exemplary damages, or for any service not expressly provided for herein, relating to or arising from SS products.

LIMITED WARRANTY: This warranty is given in lieu of all other warranties, expressed or implied, including any warranty of merchantability, of fitness for a particular purpose, on the part of SS, or the dealer installing the SS product. No dealer, nor any agent or employee thereof, is authorized to extend or enlarge this warranty.

RIGHTS RESERVED: SS reserves all rights and privileges unless otherwise noted.